Privacy Policy

Privacy Policy

The following Privacy Policy applies to the websites, or the Carpool app of Mpact, the Comon carpool app and the related domain names and relates to the processing by Mpact vzw and Mpact asbl of personal data of users, visitors, customers and subscribers of the Websites (including apps) and services provided on the aforementioned websites. This Privacy Policy and the related processing of personal data has been developed in accordance with the law of 8 December 1992 on the protection of privacy in relation to the processing of personal data and its implementing orders ("the Privacy Act"), the General Data Protection regulation 2016/679 of 27 april 2016 (GDPR), and other mandatory regulations. This Privacy Policy explains who is responsible for the personal data registered and processed via the Websites, which personal data are registered, under which conditions the data are processed and why this happens, to what extent personal data are exchanged with third parties, the measures that are taken for the security of personal data, and the way in which users can check the processing of their personal data and use their rights under the Privacy Act.

The information you enter on the Websites will be treated confidentially in accordance with the Privacy Act. Any comments and reactions you submit to Mpact unasked and of your own accord will be treated as non-confidential. Mpact reserves the right to use this comment and reaction at its sole discretion, for any purpose, subject to the restrictions imposed in the Privacy Act.



The Websites are managed by Mpact vzw which has its registered office at 9000 Ghent, Maria Hendrikaplein 65B, who is also responsible for processing the privacy data. The contact details can be found on and in the Disclaimer.

The data obtained through the carpool software for persons living or working in Flanders are jointly owned by Mpact vzw and De Lijn (Vlaamse Vervoersmaatschappij, i.e. Flemish public transport company) in the context of a management agreement concluded with the Flemish Region.

Mpact asbl, which has its registered office at 5030 Gembloux, Rue Buisson-Saint-Guibert 1 box b, is granted access to the data obtained via the Websites given that they too make use of the software tool.

In addition, Mpact vzw can also make use of processors. Processors are natural persons or legal persons who process personal data on behalf of the data controller. Processors are responsible for processing personal data for the benefit of Mpact vzw, Mpact asbl and De Lijn and for the proper technical operation of the Websites (data transmission). The persons who are authorized to process the data under the direct authority of the controller do not belong to this group.

Of course, the person responsible for the processing is extremely careful in his selection of the processors. For example, processors must offer sufficient guarantees with regard to technical and organizational security measures regarding the processing, and comply with the obligations of Article 16, §1 of the Privacy Act.

The person responsible for the processing does not bear or take any responsibility for loss or corruption of data, identity theft, data theft, viruses or Trojan horses, SQL injections or other attacks on the computer systems or online cloud portals. Processors decide autonomously on the most technically appropriate application to process the data, and rely on their professional expertise in their choice.



Mpact may collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address, the operating system that you use or the domain name of the Websites from where you came to the Mpact website, or through which you leave. This makes it possible to permanently optimize the Mpact websites for the users. The surfing data will be deleted after anonymous processing but can be used to determine who is responsible in case criminal offenses have been committed through or against the Websites.

Visitors can also register via the website,, the Carpool app of Mpact or Comon app to search for carpool partners, or as an employee to use MyMobiCalendar. Mpact registers and processes the personal data that were provided voluntarily by the user when making use of the functionalities on the aforementioned Websites and of the services offered via these Websites. The personal data registered and processed by Mpact include names and contact details such as home address, telephone number, e-mail address, date of birth and other optional information.

With regard to the carpool app, your location is also saved. It is important to be able to determine your location exactly in order to find a suitable carpool partner in real time. Your location data will only be used for real-time searching of a carpool partner.

The personal data you provide will be used for the following purposes:

Because of the accuracy of the data on, recurrent rides are deactivated after 6 months at the latest, unless they are explicitly extended by the person in question. He or she will receive an e-mail one month in advance with a link for renewal. The service provider offers the customer the possibility to manage files without e-mail address online to prevent automatic deactivation. Non-active rides remain in the database, but are no longer visible as an advertisement for other carpoolers.

Personal data are kept for five (5) years, because of the ease of use for a person who wants to register again. After 5 years of inactivity, these personal data will be anonymized, and this carpool file will only be retained for statistical information.

Whenever the user provides personal data, Mpact will treat these in accordance with the policy described and the legal obligations regarding the processing of personal data.



Personal data may also be entered via a carpool coordinator from their organization on The carpool coordinator then has the responsibility to ask the employee for permission and to enter the correct data and keep them accurate. He informs the person about the purpose of the data processing and the right to inspect, correct and delete data. Mpact bears no responsibility with regard to this information that was entered by third parties. Mpact cannot be held liable in case there is unclarity or a lack of permission or in case insufficient information has been given to the employee.



By providing their personal data via the Websites, the users of the Websites explicitly grant Mpact permission to process these for the aforementioned purposes. This permission also includes the permission to send the (mandatory) personal data, in order to have them processed, to companies cooperating with Mpact: De Lijn (Vlaamse Vervoersmaatschappij, i.e. Flemish Public Transport Company), Mpact asbl, partners and other organizations promoting sustainable mobility, Google Analytics and MailChimp, i.e. software to send e-mails.

In case data are entered via a carpool platform linked to a company connection to stimulate carpooling among employees, the data are also passed on to the carpool coordinator. The employee who joins or MyMobiCalendar via the company gives permission to the carpool coordinator to view the personal data and work-related rides. The carpool coordinator can request these data in the context of support and campaigns related to commuting. In addition, the worker who joins via the company accepts that his profile is visible in the search results of the public database of

By placing a cookie by Google, see the chapters "cookies" and "Google Analytics" included in present Privacy Policy, Google receives global demographic data and interest groups. These are used by the service provider for statistical reporting.

Apart from the aforementioned categories of recipients, Mpact does not pass on any personal details to third parties, unless explicitly requested by judicial authorities and in the cases where this is explicitly required by law. If Mpact wishes to pass certain personal data on to third parties, explicit prior permission will be requested and this will be brought to the attention of the user. What is set out above also applies to the processing of personal data outside the EU.



The personal data provided via the Websites are stored and processed via an electronic system managed by Mpact in a closed, secure environment that is not publicly accessible. These data are only accessible to an assigned number of persons employed by Mpact vzw and Mpact asbl who are authorized to view and process the data.


You have a legal right to inspect and, if appropriate, correct your personal data. You can also object free of charge to providing your personal data to third parties, combining your personal data into a profile, or receiving information and offers by e-mail or mail. In addition, you have the right to request the deletion or removal of your personal data when there is no compelling reason for its continued processing or when you object to the processing and there are no compelling legitimate reasons to justify such processing.

Subject to proof of identity (copy of identity card), you can receive the written version of your personal data free of charge if you make a written, dated and signed request to Mpact vzw, Koningin Maria Hendrikaplein 65BB in 9000 Gent, If necessary, you can also request to correct the data that would be incorrect, incomplete or non-pertinent or ask to delete the data in accordance with the applicable regulations. If Mpact cannot or cannot fully determine to which personal data your request for inspection, change or removal relates, Mpact can ask you to (further) specify your request. Mpact shall suspend the execution of your request until you have provided the (further) specifications.

The user has the right to data portability, which gives you the opportunity to obtain and reuse the personal data that you have provided to Mpact in a structured, common and electronic form for different purposes across different services.

Regarding the use of personal data to inform the user about new facts, events and services of Mpact, you can - if you no longer wish to receive such information - report this to Mpact. On top of that, every informative e-mail and electronic newsletter that Mpact sends will contain a link allowing you to unsubscribe from newsletters and the like. Mpact can inform the user via newsletters up to two (2) years after the service was used for the last time.

You can also contact the public register of the Commission for the Protection of Privacy. You can also submit a complaint to the Privacy Commission if you are of the opinion that your personal data are being processed incorrectly or in violation with the Privacy Act.

You can also submit a complaint to the Privacy Commission if you are of the opinion that your personal data are being processed incorrectly or in violation with the Privacy Act.



During a visit to the website, 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a Website in the browser of your computer or on your mobile device when you consult a Website. Cookies cannot be used to identify people, a cookie can only identify a machine.

'Third Party cookies' are cookies that do not originate from the Website itself, but from third parties, for example a present marketing or advertisement plug-in. For example, cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission - this can be done via a pop-up box, a bar at the bottom or at the top of the Website, with reference to this policy, which does not prevent further surfing on the Website.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind, however, that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using the Websites, you agree to the use of cookies.



The Websites make use of Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses "cookies" (text files placed on your computer) to help the Websites analyse how users use the site. The information generated by the cookie about your use of the Websites (including Your IP address) will be transmitted to and stored by Google. Google will use this information to track how you use the Websites, to prepare reports on the Website activity for Website operators and to offer other services relating to Website activity and internet usage. Google may provide this information to third parties if Google is legally obliged to do so, or if these third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies by choosing the appropriate settings in your browser. However, Mpact would like to point out that in that case you may not be able to use all the features of these Websites.

By using the Websites, you consent to the processing of the information by Google in the manner and for the purposes described above.

If someone wants to sign out for Google Analytics, this can also be done through the following link:

For apps, Google Analytics tracking does not involve a cookie, but goes through Android Advertising ID and iOS Identifier for Advertisers (IDFA) for apps.

Own website logs are kept by Mpact for no longer than 6 months.



Mpact uses Mailchimp for newsletters. Newsletters are only sent if explicitly agreed by the user.



Mpact may amend the content of this Privacy Policy at any time.
The amendment will be announced on the homepage of the Websites and/or via e-mail and will take effect seven (7) days after the announcement. The further use of the Websites will then in any case be regarded as an acceptance of the amended Privacy Policy. also reserves the right to change, interrupt, stop the content of the Websites at any time, or to make it only partially or restrictedly accessible, without prior notice.

If you wish to receive more information with regard to our privacy policy, please contact the Carpool team via

Version of 19 February 2020